Managing your firewall from the command line is a bit hard. We have pre-configured firewall rules applied in your server. This is for extra security.
To easily make changes in the firewall rules just log in to your hosting panel then go to “Firewall”. It is best to suspend rules that you don’t use.
You can add rules by clicking the “plus” icon or “Add rule.”
To ban an IP address:
firewall > list fail2ban > ban IP address
IMPORTANT: Do not suspend or delete the “PING” rule.
There are some ways to change the values of your PHP settings. The easiest way is through your site htaccess or adding php.ini in your site directory.
The first thing you need to know is the PHP info. To know the PHP default values just create/upload a file in your site folder containing the phpinfo() code/function then load it in your browser.
1. Create a file in your local then name it as “myphpinfo.php”.
2. Insert/Paste the following code
<?php phpinfo(); ?>
3. Upload the file inside your “public_html” folder
4. Go to your browser address bar then type
Note: Once you are done checking the values you need it is recommended to delete this file from your site.
To change the PHP values:
1. Create “.htaccess” file in your local.
Important: If there is already an .htaccess file in your site it is recommended to use it and just edit from your local.
2. Insert the code in your htaccess depending on what you want to change.
Increase the upload size value:
php_value upload_max_filesize 20M
php_value post_max_size 20M
php_value max_input_time -1
Increase memory limit:
php_value memory_limit 256M
Increase max execution time:
php_value max_execution_time 300
3. After making the changes in your htaccess you can upload/replace the file in your site.
It is common to receive the warning from browsers if you are using self-signed certificate. You usually see this warning when you are accessing your web panel or cpanel. Do not worry, your browser is just simply saying they don’t recognize your ssl certificate because it is not issued by a Certificate Authority. Since you are accessing your own server then there’s nothing to worry as you trust your server.
You can bypass or tell your browser you trust this connection and proceed.
– Click “Advanced” then “Proceed”
– Click “I understand the Risk” then “Add Exception”
Using MS Explorer:
– Click “Continue to this website”
We monitor your server 24×7 with proactive response to issues. Our staffs are on stand-by to take necessary actions in case your server becomes unresponsive.
Our Cloud Monitoring has global location including US, Europe, Asia and Australia. Your sites and servers are checked by multiple nodes to minimize false positive result.
If your server becomes unresponsive, our technical team ensures that your server gets restarted/rebooted.
By default our monitoring checks your server every minute with with 2 probe servers verification before it sets the alert. The estimated time before alert is 15 minutes.
Server Keeps Crashing:
If your server continuously crashing within a day we will investigate the issue and notify you. The maximum automatic reboot within a day is five(5). If the issue is out of our scope you will need to fix it first. Until then the proactive response is disabled. If the issue is within the network or server, we can automatically fix it and update you for information about the issue.
There are issues beyond our control.
- Issue with bandwidth provider/carrier.
- You have internet (ISP) issues.
- Hardware failure – we automatically replace hardware or transfer your site/files into another machine.
- Site/Script issues