Firewall Management

Managing your firewall from the command line is a bit hard. We have pre-configured firewall rules applied in your server. This is for extra security.

To easily make changes in the firewall rules just log in to your hosting panel then go to “Firewall”. It is best to suspend rules that you don’t use.

You can add rules by clicking the “plus” icon or “Add rule.”

To ban an IP address:

firewall > list fail2ban > ban IP address

IMPORTANT: Do not suspend or delete the “PING” rule.


Changing PHP values

There are some ways to change the values of your PHP settings. The easiest way is through your site htaccess or adding php.ini in your site directory.

The first thing you need to know is the PHP info. To know the PHP default values just create/upload a file in your site folder containing the phpinfo() code/function then load it in your browser.

1. Create a file in your local then name it as “myphpinfo.php”.

2. Insert/Paste the following code

<?php phpinfo(); ?>

3. Upload the file inside your “public_html” folder


4. Go to your browser address bar then type

Note: Once you are done checking the values you need it is recommended to delete this file from your site.

To change the PHP values:

1. Create “.htaccess” file in your local.

Important: If there is already an .htaccess file in your site it is recommended to use it and just edit from your local.

2. Insert the code in your htaccess depending on what you want to change.

Increase the upload size value:

php_value upload_max_filesize 20M
php_value post_max_size 20M
php_value max_input_time -1

Increase memory limit:

php_value memory_limit 256M

Increase max execution time:

php_value max_execution_time 300

3. After making the changes in your htaccess you can upload/replace the file in your site.

Browser warning on self-signed SSL

It is common to receive the warning from browsers if you are using self-signed certificate. You usually see this warning when you are accessing your web panel or cpanel. Do not worry, your browser is just simply saying they don’t recognize your ssl certificate because it is not issued by a Certificate Authority. Since you are accessing your own server then there’s nothing to worry as you trust your server.

You can bypass or tell your browser you trust this connection and proceed.

Using Chrome:
– Click “Advanced” then “Proceed”

Using Firefox:
– Click “I understand the Risk” then “Add Exception”

Using MS Explorer:
– Click “Continue to this website”

Understanding Server Uptime and Proactive Response with Cloud Monitoring

We monitor your server 24×7 with proactive response to issues. Our staffs are on stand-by to take necessary actions in case your server becomes unresponsive.

Our Cloud Monitoring has global location including US, Europe, Asia and Australia. Your sites and servers are checked by multiple nodes to minimize false positive result.

If your server becomes unresponsive, our technical team ensures that your server gets restarted/rebooted.

By default our monitoring checks your server every minute with with 2 probe servers verification before it sets the alert. The estimated time before alert is 15 minutes.

Server Keeps Crashing:
If your server continuously crashing within a day we will investigate the issue and notify you. The maximum automatic reboot within a day is five(5). If the issue is out of our scope you will need to fix it first. Until then the proactive response is disabled. If the issue is within the network or server, we can automatically fix it and update you for information about the issue.

There are issues beyond our control.

  1. Issue with bandwidth provider/carrier.
  2. You have internet (ISP) issues.
  3. Hardware failure – we automatically replace hardware or transfer your site/files into another machine.
  4. Site/Script issues


SSL Certificate

Secure your website data with SSL certificates.

We offer two options.

  1. Free SSL
  2. Commercial SSL

Free SSL

Login to Hosting Panel using “admin” user:


user > (web/ftp user) > login as (webuser) > web > > edit

Check “SSL Support”

Click “Lets Encrypt Support”

Then hit “Save” button.

Commercial SSL

1. Certificate Signing Request (CSR)

Before you can generate an SSL certificate you will need the CSR from the server.

You can generate the CSR in your WHM or Web Panel or you can request to us by submitting a ticket.

Login to Hosting Panel using “admin” user:


user > webuser > login as webuser > web > > edit

Check “SSL Support”

Click “Generate CSR”

Please save the CSR and SSL Key in your computer. The key is needed when installing the SSL certificate.

If you wish for us to do it for your please submit the following info:

  • Country Name (2 letter code):
  • State or Province Name (full name):
  • Locality Name (eg, city):
  • Organization Name (eg, company):
  • Organizational Unit Name (eg, section):
  • Email Address :
  • Domain:

2. SSL certificate

Once you have the CSR you will be able to generate the SSL from your SSL provider/reseller or certificate authority.

To install your SSL certificate in your web panel:

user > webuser > login as websuer > web > > edit

Check “SSL support” and fill up the required fields (SSL certificate, SSL Key, SSL bundle)

You can also purchase the SSL certificate from us.

Make sure you have enough credits/funds if you wish to purchase the SSL certificate from us. It will be deducted from your account.

To purchase SSL certificate from us please go to your account dashboard and select from “Other Services”.

After purchase please submit a ticket with the following info:

  • SSL Product (eg. PositiveSSL):
  • Company Name:
  • Phone Number:
  • Address:
  • City:
  • State/Province:
  • Zip/Postal Code:
  • Country:
  • Approver Email (preferred emails are “[email protected]”, “[email protected]”):

NOTE: Usually the certificate authority requires “[email protected]” for the Approver email. You will need to have access to this email.

3. Verification from your approver email.

You will receive a verification/confimation from the certificate authority to your approver email.

After you have verified/confirm the approver email, the SSL certificate package file will be sent to your email.